AI for customer support teams in Nigeria
Your customers write in more than one language. Put your help documents in a Vlincta project and the AI drafts replies from them, in the language the customer used.
What your team asks, and what it gets
You write
“A customer writes in Pidgin asking why their delivery is late. Reply kindly in Pidgin, using our delivery policy.”
You get
A reply in Pidgin, drafted from the policy in your project.
You write
“Here is a CSV export of this week's complaints. Which five problems come up most?”
You get
The top issues counted and summarised for the team.
You write
“Translate this refund policy into Hausa, keeping the amounts and dates exactly as they are.”
You get
The policy in Hausa, with every figure unchanged.
How Vlincta does it
- Projects keep your help documents together, and the AI answers from them
- Recognises the language each message is written in — English, Pidgin, Hausa, Yoruba or Igbo
- Reads PDF, CSV and text files, and images
- Channels where the team talks through tricky cases
- Answer customers on WhatsApp, with the same account and history
- Each message sent to the model that handles its language best
- Every quality check scores Pidgin, Hausa, Yoruba and Igbo, including translation and customer support
- The app itself in the languages your team writes in
- Ask Vlincta inside a channel and the whole team sees the answer
All of it inside the budget you set: your plan's limit stops spending before it is crossed, and every AI call is metered. See the plans.